CommerceCord / Privacy Policy
Privacy Policy
Effective Date: June 30, 2026
Introduction
CommerceCord (“we”, “us”, “our”, “CommerceCord”) values your privacy. This Privacy Policy explains what personal information we collect, how we use and share it, your rights, and how to contact us. By accessing or using commercecord.com (the “Site”) or our services, you consent to the practices described in this policy.
Information We Collect
We collect information you provide directly, information collected automatically, and information from third parties.
Directly Provided
- Name, email, phone number
- Billing and shipping address
- Company name and job title
- Payment details (via processors)
- Account username and password
- Support communications
- Files and messages you submit
Transaction & Billing
- Order details and invoices
- Purchase history
- Subscription status
- Transaction metadata
- Processed via Stripe, PayPal, or other providers
Usage & Device
- IP address, browser type, OS
- Device identifiers
- Pages viewed, referral URLs
- Interaction timing and frequency
- Crash logs and diagnostic data
Third-Party Sources
- Social login profile data
- Marketing platform data
- Analytics providers
- Partner-shared information
- When you link accounts or consent
We also use cookies, web beacons, pixels, local storage, and similar technologies to enable site functionality, analytics, and advertising.
How We Use Your Information
We use personal data to provide, maintain, and improve our services and to communicate with you:
- Provide and operate the Site, process orders, manage accounts, and deliver services.
- Process payments and prevent fraud through third-party payment processors.
- Communicate about account activity, transactions, updates, and support.
- Send marketing and promotional communications and newsletters where you opt in.
- Personalize content, recommendations, and communications.
- Analyze and improve our services, website performance, and user experience.
- Conduct research, analytics, and business intelligence.
- Comply with legal obligations, enforce our Terms of Service, and protect rights and safety.
- Facilitate integrations with third-party platforms and service providers at your request.
Legal Bases for Processing (EU/UK Users)
If you are an EU/UK resident, our legal bases for processing personal data include:
To fulfill our contract with you — for example, to process orders and provide services.
For fraud prevention, analytics, improving services, and business operations, balanced against your rights.
Where required — such as non-essential tracking cookies and marketing communications where you opt in.
To comply with applicable laws, courts, and regulatory orders.
Third-Party Services and Sharing
We share personal data with service providers and partners who perform services on our behalf, including:
We require these providers to protect your data and use it only to provide the contracted services. We may also share information to comply with laws, legal processes, or government requests; to respond to claims, enforce our Terms, or defend our rights; and in connection with business transfers such as mergers, acquisitions, or asset sales — in such cases we will provide notice and continue to protect personal data.
International Transfers
CommerceCord operates globally. Personal data may be transferred and stored in countries other than your residence, including the United States. Where transfers occur from the EEA/UK, we implement safeguards such as Standard Contractual Clauses or other legal mechanisms to protect your data.
Data Retention
We retain personal data as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and purpose. Inactive accounts and associated data may be deleted per our retention policy unless retention is required for legal or legitimate business reasons.
Security
We use administrative, technical, and physical measures designed to protect personal data from loss, misuse, or unauthorized access. No security system is impenetrable, and we cannot guarantee absolute security. If a breach affecting your personal data occurs, we will follow applicable breach-notification laws.
Your Rights and Choices
Depending on your jurisdiction, you may have the following rights regarding your personal data:
Access
Request a copy of personal data we hold about you.
Rectification
Correct inaccurate or incomplete data.
Deletion
Request deletion of personal data, subject to exceptions.
Restriction / Objection
Restrict or object to certain processing, including direct marketing.
Data Portability
Request data in a machine-readable format.
Withdraw Consent
Withdraw consent at any time where processing is consent-based.
Lodge a Complaint
File a complaint with a supervisory authority if you believe your rights were violated.
To exercise these rights, contact us at the details below. We may need to verify your identity before fulfilling requests and may limit requests that are manifestly unfounded or excessive.
Children
The Site and services are not directed to children under 16 (or as required by local law). We do not knowingly collect personal data from children. If we learn we have collected personal data from a child without parental consent, we will take steps to delete it.
Marketing Communications
If you opt in to receive marketing emails, we may send promotional content about our products, services, events, or offers. You can opt out of marketing communications at any time by clicking the unsubscribe link in emails or contacting us.
Automated Decision-Making and Profiling
We may use automated tools and profiling to personalize content, marketing, and recommendations. If automated decisions produce legal or similarly significant effects where you are located, you may have rights to request human review. Contact us to learn more.
Links to Other Websites
Our Site may contain links to third-party websites that operate under their own privacy policies. We are not responsible for their practices. Review third-party privacy policies before providing personal data.
Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or the law. We will post the revised policy with an updated effective date. For material changes, we will provide additional notice where required.
Contact Us
For questions, requests, or concerns about this Privacy Policy or your data, reach out to us directly.
Get in Touch
CommerceCord Privacy Team
Email: privacy@commercecord.com
Address: Chase Ave, Downers Grove, Illinois
